A Letter from Eduardo Iniguez, CEO
May 2024
This month marks a significant milestone in my tenure as CEO of Getaround. Since joining the company in late February 2024, I, together with our new leadership team, have immersed ourselves in understanding the needs and concerns of our Owners and Drivers. It’s clear that there is an opportunity for Getaround to shift and rebuild trust between the platform and our customers -much of which has eroded over the past few years.
To continue powering this shift, I'm pleased to announce that we have secured additional funding from our primary investor. This backing provides us with the resources needed to implement initiatives aimed at enhancing your overall experience and improving our technology.
As a marketplace, we cannot exist without a growing, loyal base of Owners and Drivers to realize this mission and I recognize that we have fallen short of your expectations. I take seriously my and my team’s responsibility to deliver ever more value to our customers and we have been working hard over the past few months to inject stability and a renewed sense of customer focus to our operations.
Thank you for your continued commitment and partnership through the turbulent times we’ve faced together. One of our key priorities moving forward is to ensure that we keep our financial commitments to you. Additionally, the Getaround team is hard at work building on the feedback you’ve provided regarding our new platform and aim to enhance the Owner experience, making it more intuitive and seamless for you.
We are excited to invest strategically this year, aimed at driving more demand in areas that matter most to you and growing our presence in the North American market. By fine-tuning our algorithms to increase utilization, improving our driver vetting, and reviewing our geographic footprint, we aim to create a marketplace that is not only vibrant but also responsive to your unique needs and preferences.
In closing, I want to express my gratitude for your continued support and feedback. Together, we have the opportunity to shape the future of carsharing in a way that is altogether unique and one where you are able to benefit from the best of what we have to offer. As we embark on this journey of transformation, I invite you to hit the road with us, and continue sharing your feedback and insights with us to guide our path forward.
Sincerely,
Eduardo Iniguez, Getaround CEO
