U.S. Wind-Down: What Owners Need to Know

To our dear owner community,

As you must have heard, we have made the difficult decision to wind down our U.S. operations. Please be aware that this decision was not an easy one to make and is part of a broader effort to streamline operations and better focus on our most strategic opportunities in Europe.

As we acknowledge the impact and disruption this decision may cause to you, we want to ensure you have all the information needed to manage your vehicles and rentals during this transition.

What this means for Owners?

• Rentals currently in progress and ending on or before February 13, 2025, will continue with full business support until completion.
• New U.S. rentals will not be accepted after February 11, 2025.
• Getaround will assist U.S. owners in returning their vehicles as soon as possible.
• Owners present in Europe are unaffected and can continue listing their cars as usual.

FAQs for Owners

1. What happens to my U.S. owner car(s)?
Rentals currently in progress and ending on or before 2/12/25 in the U.S. will continue with full support. New rentals will stop being accepted on 2/11/25. We will work with you to return your U.S. vehicle as soon as possible.

Important: if you want to know how to uninstall your Connect™ box, please scroll down to point 13.

2. What if I have a claim against the Company?
Any outstanding claims in the U.S. will be addressed as part of the wind-down process.

3. What if I also have cars in Europe?
The wind-down only affects U.S. operations. European listings remain active and fully supported.

4. What about my outstanding owner protection plan claims?
Due to the Company's cash position, it will not be making payments to claimants (owners with a claim submission). Outstanding claims in the U.S. will be addressed through the wind-down process, ensuring all claimants are treated equitably. We encourage you to mitigate additional expenses while your vehicle is at a body shop or tow facility.

5. What about my vehicle that’s currently at a repair shop?
Getaround is unable to assist with payment for the recovery or repair of your vehicle. You will need to contact the shop to mitigate additional expense, reconcile any ongoing repair, and/or coordinate movement of your vehicle. Any remaining claims will be addressed as part of our wind-down process.

6. What if I was paid for an initial repair estimate, but the shop says it will cost more?
Getaround has ceased operations and is unable to process any supplemental payment requests. Any existing or supplemental claims will be addressed through the wind-down process, ensuring that all claimants are treated equitably.

7. What about my open total loss claim? What if my vehicle is currently at a Copart location?
We are providing a list of unresolved claims to our salvage vendor, Copart. In the next several days Copart will reach out to provide the next steps regarding options for your salvaged property.

8. What about my insurance claims (third-party liability or first-party medical)?
We will work with our insurance partners and third-party administrators to provide communication regarding the handling of these claims as part of the wind-down process.

9. What if I receive a notice of lawsuit or notice of a third party claim now or in the future?
Please contact Getaround support at claims@getaround.com to report any new claims. We will triage the report to our insurer partners as soon as possible.

10. I was previously told by claims personnel that my payment was processed. Why have I not received payment?
Your payment may have been initiated by Getround claims personnel prior to the wind-down announcement. Your claim will be addressed as part of the Company’s wind-down.

11. What if my car hasn’t been returned?
Track your car’s position using the app and negotiate its return with the renter. If the renter does not return the car, you are advised to retrieve it immediately.

12. What if the renter refuses to return the car or stops communicating with me?
If the renter fails to return the car and you are unable to recover it, then you may need to report the car stolen. This should be a last resort. Detailed instructions are included in the section below.

13. What should I do to uninstall my Connect™ box?

• Once the vehicle is returned, retrieve the keys as soon as possible.
• When at your car, turn off the immobilizer by unlocking your vehicle from the app.
• Once unlocked, your immobilizer will no longer be active. Do not use the Getaround app to lock or unlock the vehicle. 
• Use your physical keys as the only method of accessing the vehicle moving forward.
• If you wish to uninstall the Connect™, provide the linked instructions to a vendor of your choice. 

• Please do not return the Connect™ device or any uninstalled materiel.

Final Thoughts

We understand that this transition may be difficult, and we apologize for any disruption it may cause.

Also we want to take a moment to thank you for your support and commitment to Getaround and your renters over the years. Your contributions have been instrumental to our journey, and we truly appreciate the impact you've made.

Thank you for being part of our journey.

— The Getaround Team