Understanding a late or missing payout

Your payments will be sent in a single bank transfer at the beginning of each month. Please note that this payout only includes rentals which ended at least 48 hours before the transfer is sent out. Depending on your banking institution or any holidays, this can be delayed by a few business days. It is important to note that payments are processed at least 48 hours after the rental ends; any payment processed at the end of the month that overlaps with the beginning of the following month will not reflect until the following pay period.

If you have opted for a daily payout, you’ll be paid by bank transfer, at most 3 business days after the end of the rental. Transfers usually take 1-2 working days to reach your bank account. This means the payment will appear in your bank account 4-5 business days after the end of the rental.

You can edit this setting by going to Your account >Payment settings

1. Go to "Account"
2. Click "Payment Settings"
3. Scroll Down to "Accounting"
4. Click "Deactivate Monthly Accounting"

Daily payments do not occur every single day; they are typically 3-5 days after the trip ends, depending on the owner's bank processing times and policies.

Checking for Payments:

Regularly checking for payments is a vital part of managing your rental income.

To check your incoming payments, go to Your payments

If you are not receiving your payments, check the following in Your account > Payment settings:

• Make sure you have entered and confirmed your billing information
• Make sure you have entered your bank account information
• Check if you have any additional information or verification documents asked at the end of the page

Defining Tabs in the Payment Statement:

• Rental details - Associated with revenue and rental deductions
• Open details - Associated to Connect subscriptions and installation fees (if applicable)
• Other services - Associated with parking subscriptions, toll passages, and owner incentives (if applicable)

Can I sync to your Owner API?

Yes, we can offer that if you are a larger fleet owner. Please contact your Account Manager for more information on how to set this up.