Owner
If a problem occurs
What is compensation with a lump sum payment
Certain types of incidents are subject to flat-rate compensation, meaning compensation with a fixed amount calculated based on average costs recorded on Getaround. The amounts vary depending on the...
Fixing a punctured tire
What happens if your car has a punctured tyre during the rental.
Fixing a damaged clutch
What happens in case your clutch is damaged during a rental?
Understanding when to report damage
Damages can be caused by the driver but also be the result of wear and tear.
Reporting an accident or damage
You have 5 days to report any damages done during a rental. All reports must be done via the Getaround website.
Steps to follow after an accident
Here are some steps to follow in the unfortunate event of an accident.
Steps to follow in the event of a stolen car
Follow these instruction in the unfortunate even of car theft.
Guide to breakdowns and malfunctions
Our roadside assistance is available 24/7 in the event of a breakdown. Repairing fees will be charged to whoever is responsible for the breakdown.
Sending my rental agreement to Getaround
In some cases Getaround will need you to send your rental agreement so we can settle adjustments or compensation fees. To send us the rental agreement you did on your mobile, open the Getaround...
Tracking an incident report
To follow the progress of your claim, go to your account and click on “my rentals” > “incidents" to find your claims page.
Contacting Getaround
Write to us via our contact page. If you have an ongoing rental, you can call us via the app.