Owner
Managing a rental
Guide to cancellations
If you cancel often, you'll pay penalties. In certain cases, you'll be compensated if the driver cancels.
Starting and finishing a Key Exchange rental
The checkin and checkout inspections are mandatory. Help the driver complete them before they drive off in your car.
Compensation Requests After a Rental
When sharing your car through Getaround, you may occasionally need to request compensation after a rental has ended.
Guide to scheduled messages
Save time and improve communication by scheduling automated messages for your drivers.
Guide to rentals on Getaround
Understanding the different types of rentals on Getaround and what you need to do for each of them
Preparing for a rental
Understanding all the checks you need to perform before your car is rented
Understanding requirements for drivers
How can you be sure that a driver is eligible to drive your car and will be insured
Adding secondary drivers to a rental
Secondary drivers must meet the same requirements as the main driver to be accepted.
Contacting the driver
If you need to contact the driver before or during the rental, we recommend messaging them through the app
Letting someone else manage my rentals
Optimize the management of your fleet by sharing access with an employee or fleet manager.
Extending or modifying rental dates
A guide to how drivers can change their rental dates
Guide to fuel adjustments
Understanding how drivers are charged or refunded for fuel during rentals
Guide to mileage adjustments
The included mileage depends on the duration of the driver's rental. If they drive further, you'll receive some compensation.
Guide to late returns
Drivers should extend the rental if they can't return on time. If they're more than 30 mins late, you can be compensated.
Guide to distant returns
If the driver does not return the car following your instructions, you may be compensated if you need to bring the car back
Guide to traffic tickets
How to handle infractions or fines that you receive after a rental
Offering the driver a different car
If you own more than one car in the same category on the platform, you can easily switch the cars if one becomes unavailable before a rental
Publishing or modifying a review
At the end of each rental you have 14 days to leave a review about the rental. Our community relies on honest and transparent reviews.
Contesting a review
If you disagree with a review that has been left you can contact Getaround for assistance
What are the force majeure situations where I won't be compensated after a cancellation ?
If a driver cancels their rental and it is considered a force majeure they will be fully refunded and you will not receive your earnings
Guide to foreign driving licences
Understanding the requirements for drivers with foreign driving licences
How can I offer the cancellation fees to the driver?
If a driver has been charged a penalty for cancelling a rental, you have the option to waive your part of the cancellation fee
Guide to toll charges
Tolls are charged to the owner and need to be charged back to the driver
Guide to renting out an electric car
Give drivers the information they need so they can enjoy their rental, and take good care of your car.
Fuel rules
Fuel costs are not included in Getaround rentals. Here's how we calculate fuel charges/refunds.
Guide to EV recharging adjustments
What happens if the driver returns the car with more or less battery than at the beginning of the rental.
Requesting reimbursement for parking or charging during the a rental
In some cases, invoices for parking or charging made by the driver may appear during or after a rental. If you receive such an invoice, you can request a reimbursement for the cost. Please note...
Getaround Review Moderation Policy
Everything you need to know about our moderation policy when it comes to reviews.