Tracking an incident report

Article updated on 08/22/2024

In the event of an incident, your file will be handled throughout the process by a dedicated Claims Manager, who will be there to guide you and answer your questions.

Managing an incident often requires a lot of information from both parties. Your claim manager will keep you informed about any new information, and contact you if any documents are missing.

These waiting periods can be slightly longer in busier periods, like during the summer holidays.

To follow the progress of your claim, go to your account and click on “my rentals” > “incidents" to find your claims page, or you can click here. You can easily filter your open and closed claims via their current status. Throughout the process, your claim will advance through different states (ex: awaiting quote, claim incomplete, etc.)

If you're not getting our emails, always think to check your spam box!


This article contains information specific to certain registration countries. Please refer to the international version of this article for other cases.

Was this article helpful?

Other articles that may be of assistance: