Owner - How to get 5-star reviews and repeat drivers

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Article updated on 03/03/2026

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In a marketplace, your reputation is your currency. High ratings offer better visibility in the search. Here is how to join the 5-star club.

Maintenance is your marketing

A reliable car gets rebooked.

Fluids & Tyres: Check oil, washer fluid, and tire pressure monthly.
Wipers: Replace squeaky wiper blades. It’s a cheap fix that makes a huge difference in safety and driver comfort.
Warning lights: Never rent out your car with a dashboard warning light on. It terrifies drivers and often leads to cancellations or claims.

You don't need to detail the car every day, but you must maintain a baseline.

Odor: No cigarette smoke. Ever. Use a neutral air freshener.
Touchpoints: Wipe down the steering wheel, gear stick, and door handles regularly.
Trash: Check under the seats. A wrapper left by a previous driver can ruin the experience for the next one.

Drivers appreciate accuracy and quick answers.

Keep it current: Maintain an up-to-date listing, including your description, photos, and access instructions.
Transparency: Be transparent so the driver knows exactly what to expect.
Be responsive: Answer questions quickly with a supportive and friendly tone of voice.

Reviews help you improve and gain trust.

Rate your drivers: It’s the perfect moment to say thanks and remind them to leave a review for you. Both you and the driver have a limited window to leave feedback.
Understand your rating: Drivers rate their overall experience and can give feedback on specific categories like cleanliness, car condition, and communication via tags.
Respond to feedback: Take the time to reply to public reviews. It shows future drivers that you are committed to improving their experience.

You’re now set up for success! We’re here if you have questions, and we look forward to seeing your first 5-star reviews!