Owner
Listing my car
Offering delivery
Maximise your bookings by offering delivery to drivers, you choose your radius and price.
Car Status
All the car statuses and their definition
Finding my listing in search results
Find your listing easily in Getaround search results with these simple tips.
Improving my listing visibility
Tips to help you improve your listing’s visibility in Getaround search results.
Owner - How to rent out your motorhome
This article covers all you need to know as a motorhome owner on Getaround. Find out what sets motorhome rentals apart from regular car rentals
Understanding the requirements for cars and owners
Specific information about which cars we accept on our platform
Preparing my car for rentals
Before renting out your car, you must ensure that it is roadworthy. Your inspection routine must be up to date, as well as regular maintenance verifications for your car. Do not rent your car if...
Preparing my car for winter
A guide on how to ensure your car is safe for rentals during winter months
Checking the brakes
Our guide to making sure your brakes are safe before renting your car
Guide to oil changes
Our guide to making sure you're up to date with your oil changes
Understanding Crit'air
Crit'air facilitates the identification of the least polluting cars through a colored vignette affixed to the car and entitled certificate of air quality (Crit'Air). It allows the least polluting...
Editing my listing
You can update your listing at any time, however we may need to re-verify your car information depending on the changes you make.
Taking quality photos
Good quality photos of your car increase your odds to rank highly in search results and rent your car on a regular basis.
Managing my rental conditions
Set up your rental conditions to make sure you only receive requests that suit you
Managing my calendar and availabilities
You can use the calendar function to make sure that you only receive booking requests when your car is available and avoid having to cancel rentals
Understanding the search results
The search is designed to successfully match drivers to cars. It relies on two mechanisms: ranking and filters.
Providing additional services or equipment
Understanding what services you can offer to a driver
Guide to instant booking
Instant booking makes you save time! No need to confirm rental requests : the driver selects your car and goes directly to the booking and payment step. You’re notified each time a driver books...
Tips for getting more rentals
Upload good photos, set a fair price, describe your car, maintain a high acceptance rate.
The car don’t belong to me, can I hire them out anyway?
What to do if you'd like to rent a relative's car on the platform
Managing a rental
Guide to cancellations
If you cancel often, you'll pay penalties. In certain cases, you'll be compensated if the driver cancels.
Starting and finishing a Key Exchange rental
The checkin and checkout inspections are mandatory. Help the driver complete them before they drive off in your car.
Compensation Requests After a Rental
When sharing your car through Getaround, you may occasionally need to request compensation after a rental has ended.
Guide to scheduled messages
Save time and improve communication by scheduling automated messages for your drivers.
Guide to rentals on Getaround
Understanding the different types of rentals on Getaround and what you need to do for each of them
Preparing for a rental
Understanding all the checks you need to perform before your car is rented
Understanding requirements for drivers
How can you be sure that a driver is eligible to drive your car and will be insured
Adding secondary drivers to a rental
Secondary drivers must meet the same requirements as the main driver to be accepted.
Contacting the driver
If you need to contact the driver before or during the rental, we recommend messaging them through the app
Letting someone else manage my rentals
Optimize the management of your fleet by sharing access with an employee or fleet manager.
Extending or modifying rental dates
A guide to how drivers can change their rental dates
Guide to fuel adjustments
Understanding how drivers are charged or refunded for fuel during rentals
Guide to mileage adjustments
The included mileage depends on the duration of the driver's rental. If they drive further, you'll receive some compensation.
Guide to late returns
Drivers should extend the rental if they can't return on time. If they're more than 30 mins late, you can be compensated.
Guide to distant returns
If the driver does not return the car following your instructions, you may be compensated if you need to bring the car back
Guide to traffic tickets
How to handle infractions or fines that you receive after a rental
Offering the driver a different car
If you own more than one car in the same category on the platform, you can easily switch the cars if one becomes unavailable before a rental
Publishing or modifying a review
At the end of each rental you have 14 days to leave a review about the rental. Our community relies on honest and transparent reviews.
Contesting a review
If you disagree with a review that has been left you can contact Getaround for assistance
What are the force majeure situations where I won't be compensated after a cancellation ?
If a driver cancels their rental and it is considered a force majeure they will be fully refunded and you will not receive your earnings
Guide to foreign driving licences
Understanding the requirements for drivers with foreign driving licences
How can I offer the cancellation fees to the driver?
If a driver has been charged a penalty for cancelling a rental, you have the option to waive your part of the cancellation fee
Guide to toll charges
Tolls are charged to the owner and need to be charged back to the driver
Guide to renting out an electric car
Give drivers the information they need so they can enjoy their rental, and take good care of your car.
Fuel rules
Fuel costs are not included in Getaround rentals. Here's how we calculate fuel charges/refunds.
Guide to EV recharging adjustments
What happens if the driver returns the car with more or less battery than at the beginning of the rental.
Requesting reimbursement for parking or charging during the a rental
In some cases, invoices for parking or charging made by the driver may appear during or after a rental. If you receive such an invoice, you can request a reimbursement for the cost. Please note...
Getaround Review Moderation Policy
Everything you need to know about our moderation policy when it comes to reviews.
Payments
Understanding payout timeframes
How you can set up how you want to receive your payouts and what to do in case of a missing payout.
Guide to paying social contributions
This article only concerns social security obligations (URSSAF) for cars registered in France. For tax obligations (income tax, VAT, DAC7), please consult the article: Filing my tax return. Am I...
Finding invoices and receipts
Where to find your invoices and receipts and what is included in them.
Managing my payment settings
What information we need from you to send your payouts and why.
Understanding the direct debit mandate
A direct debit is an agreement between your bank and Getaround that allows us to charge your account. It is used for months when your rental income is lower than the cost of your Getaround Connect...
Declaring my income
Where to find the information you need to declare your taxes
Tracking my performance, earnings and quality
The Performance Page provides insight into your earnings and quality to help you maximise your success.
Owner - Tax reporting (DAC7 and equivalent)
What is DAC7? Under the European DAC7 directive, Getaround is required to collect certain tax information from users who earn income through the platform and share it annually with the relevant tax...
Rental price
Guide to pricing and owner earnings
The rental price is based on your reference price, the rental duration, and a few other factors.
Managing my prices
You can manually set daily and seasonal prices, or let Smart Pricing automatically optimise your prices year-round.
Guide to discounts
Discounts are applied for longer rentals to keep prices attractive for drivers.
Guide to variable pricing
Set seasonal prices to adapt to changes in demand, or let Smart Pricing automatically optimize your prices year-round.
Guide to Smart Pricing
Smart Pricing automatically adjusts and updates your prices to match current demand. You get to set a minimum price.
If a problem occurs
What is compensation with a lump sum payment
Certain types of incidents are subject to flat-rate compensation, meaning compensation with a fixed amount calculated based on average costs recorded on Getaround. The amounts vary depending on the...
Fixing a punctured tire
What happens if your car has a punctured tyre during the rental.
Fixing a damaged clutch
What happens in case your clutch is damaged during a rental?
Understanding when to report damage
Damages can be caused by the driver but also be the result of wear and tear.
Reporting an accident or damage
You have 5 days to report any damages done during a rental. All reports must be done via the Getaround website.
Steps to follow after an accident
Here are some steps to follow in the unfortunate event of an accident.
Steps to follow in the event of a stolen car
Follow these instruction in the unfortunate even of car theft.
Guide to breakdowns and malfunctions
Our roadside assistance is available 24/7 in the event of a breakdown. Repairing fees will be charged to whoever is responsible for the breakdown.
Sending my rental agreement to Getaround
In some cases Getaround will need you to send your rental agreement so we can settle adjustments or compensation fees. To send us the rental agreement you did on your mobile, open the Getaround...
Tracking an incident report
To follow the progress of your claim, go to your account and click on “my rentals” > “incidents" to find your claims page.
Contacting Getaround
Write to us via our contact page. If you have an ongoing rental, you can call us via the app.
Getaround Connect
Installing Getaround Connect
If your car is eligible to Getaround Connect, you can book an appointment to have it installed.
What are the costs associated with Getaround Connect?
Monthly subscription to Getaround Connect In Germany, Austria, & Spain: The Getaround Connect subscription costs 19€ per month (including VAT) for each equipped car. In France & Belgium:...
Understanding Getaround Connect
Everything you need to know about Getaround Connect: how it works, if it's safe, and how much it costs.
Uninstalling Getaround Connect
Go to "Your Cars" > select car > "Listing status". Follow the steps to request an appointment.
My Getaround Connect car is malfunctioning
Here are the most common Connect malfunctions and how to fix them.
Transferring a Connect car listing
Whether you are the car owner or not, here's how to transfer a Connect listing.
Getaround Connect for Tesla
Currently Getaround Connect for Tesla is only available in Norway. Cars respecting the following criteria can be installed with Getaround Connect: The car must not be older than 12 years and its...
Insurance and roadside assistance
The advantages of AXA approved garages
Helping you to choose the best garage to handle your repairs
Guide to insurance coverage and conditions
Damages are covered by our insurance, under certain conditions.
Contacting roadside assistance
How to contact our roadside assistance
Managing my private insurance policy
The rentals must be insured by Getaround’s insurance and assistance. They’re insured against all risks by Allianz, Axa or IF (insurance_path) and benefit from 24/7 roadside assistance. For cars...
What insurance conditions must be respected?
Make sure you meet all the requirements so that your car is covered by our insurance.
What is a photo appraisal?
The photo appraisal service takes care of the cost estimation for minor/ or cosmetic damages.
Getaround for professionals
Registering as a professional
If you are interested in joining Getaround as a professional, here is some useful information and how to apply.
Providing invoices to drivers
If you are a professional in France & Belgium, you should invoice the service you provided to the driver. In Spain, every owner, private or professional should be able to provide an invoice to...
How does the insurance for Entrepreneurs work ?
For cars registered in France In order to increase your revenue on Getaround, we created a dedicated insurance offer for our Entrepreneur owners. You subscribe a yearly insurance offering the same...
Owner - The benefits of our tailored support program: Getaround Entrepreneurs
Launched in 2017, Getaround Entrepreneurs is open to all owners, regardless of their location, provided they have earned a certain level of income on the platform during the previous calendar year....
Miscellaneous
Protecting my account after suspicious activity
How to handle suspicious login alerts to keep your account secure
Editing my personal information
If you wish to edit your personal information, you can do so by going to your account settings.
Managing alerts and notifications
You can activate or deactivate your notifications at any moment.
Activating my account
When you create your account, you need to activate it via the link in the confirmation email.
Updating my email address or password
To modify your login details, go to your account settings.
Can't log in or access certain features
This can be due to incorrect login credentials, a temporary login suspension, or a restricted account.
Deleting my account
You can delete your account yourself from your account settings.
Understanding data protection and privacy
Privacy is one of our priority top priorities.
How to order and apply your Getaround stickers
We offer you a simple and free way to promote your car on the platform. With our distinctive stickers, you can catch the attention of potential drivers and make your car even more visible. For...
How to report illegal content?
What to do if you notice illegal content on our platform.
Getting started as an owner
Make your listing stand out
Your listing is your storefront. To attract trustworthy drivers and maximize your earnings, you need to build a great listing.
Master your calendar and settings
Keep your calendar up to date to increase your visibility and get more bookings without cancellations.
Pricing your car for success
The right price ensures your car’s calendar is full, while the wrong price can mean missing out on earnings. Let’s work on optimising your prices!
Preparing for your first rental with Getaround Connect
Set up your car for a smooth first rental. Learn how to manage keys, provide access, and communicate with drivers.
Preparing for your first Key Exchange rental
Learn how to prepare your car, coordinate the key exchange, and communicate with drivers for a successful first rental.
How to get 5-star reviews and repeat drivers
In a marketplace, your reputation is your currency. High ratings offer better visibility in the search. Here is how to join the 5-star club.