Uninstalling Getaround Connect

To uninstall Getaround Connect from your car, go to Your Cars, choose the relevant car, then select “Listing status”. Follow the steps to request the uninstallation and make an appointment with a technician.

If you’re selling your car, you need to make the uninstallation request at least 30 days beforehand to be sure to get an appointment.

You’ll continue to pay for your subscription until the Getaround Connect device is uninstalled. Please remember that failure to return the Getaround Connect device to us may result in fees of up to 400€ (4000 kr).

If we cannot retrieve the Connect device due the state of your car (car stolen, burnt, etc...), you will be required to submit documentation proving the car is no longer accessible in order for your subscription to stop and to avoid being invoiced for the cost of the Connect device.

You can send out any documentation to the following email addresses:

Spain: connect-es@getaround.com

Norway: connect-no@getaround.com

Germany and Austria: connect-de@getaround.com

France and Belgium: connect-fr@getaround.com

Getaround covers the uninstallation fee under three condition:

• you have completed a minimum 10 ended Connect rentals on the car which you are requesting removal of the device
• the Connect device was installed more than 6 months ago if you have more than one active car on the platform.
• The car is in a Connect eligible area

If these conditions aren’t met, a 100€ (1500 kr) charge will apply for the uninstalling of the device.