Fixing a punctured tire

If spare tyres are standard with your car, you must leave one in the car for the driver in case of flat tyre.

Roadside assistance covers towing in case of a puncture where the car can't be driven anymore.

If you think the driver is responsible for the punctured tire, you have 5 days to report it. Check this Help Center article to find out how to make a claim.

In case of a puncture, the driver is responsible for the replacement tyre.

Note : If the puncture is due to faulty maintenance, if the tyre is more than 5 years old or if the puncture is due to abnormal wear of the tires, all expenses will be at your charge. Please note that, in Germany and Austria, the charge for puncture repairs is at €200 for category 1 and vans (€250 for category 2 and 3). In France, Belgium and Spain the amount is €200 for category 1 and vans (€300 for category 2 and 3).

Please keep in mind that Roadside assistance is only available during active Rentals.

For Rentals in Norway

In the event of a puncture, the driver is responsible for paying for the tires that need to be replaced.

The driver is responsible for covering the entire cost of the punctured tire, up to the deductible. If the tire on the opposite side needs to be replaced, the driver is responsible for covering up to 1,500 kr of this cost.

A discount is given on both tires, 20% per year from the production date until the tires are 5 years old. If a purchase receipt is presented, the discount will apply per year from the date of purchase.

You are responsible for covering the difference.

Note : If the puncture is due to faulty maintenance, if the tyre is more than 5 years old or if the puncture is due to abnormal wear of the tires, all expenses will be at your charge.

Please note that roadside assistance is only available during active rentals.