Driver - Payment documents

Where can I find my payment documents?

Log in to your Getaround account from a web browser (not available via the mobile app) and go to the Payments page.

From there, you can view a list of all your Getaround transactions and download the associated payment receipts.

Getaround for Business (only available in France and Norway)

If you are a Business account administrator, you can access all payments made by your team on a monthly basis via the Receipts page.

You can:

• Download a monthly summary including: a complete CSV table of all transactions for the month, payment receipts, and service fee invoices.
• Download each document individually.

Why is my payment receipt not available yet?

The receipt is only generated once the payment has actually been charged.

When you book, your bank only issues a payment authorization (a "hold"), which temporarily freezes the amount. The actual charge takes place at the start of the rental or before the authorization expires (maximum 30 days after booking). The receipt will appear as soon as this charge is confirmed.

Why is my invoice not available yet?

Our service fee invoices are generated 48 hours after the end of each rental.

Why does the VAT invoice not match the total amount paid?

Getaround is a collaborative marketplace. As such, we can only invoice for the service we provide directly.

• Service fees: We issue a tax invoice for this portion.
• Remaining rental amount: This amount is paid to the owner, the insurer, and/or the roadside assistance provider.

If you need an invoice for the rental portion, you can contact the owner via Getaround messaging. Please note that only professional owners are required to issue invoices, peer owners are not.

However, Getaround provides a receipt (without VAT) showing the total rental amount, which is sufficient for reporting business expenses.