Driver
Miscellaneous
Protecting my account after suspicious activity
How to handle suspicious login alerts to keep your account secure
Updating my email address or password
To modify your login details, go to your account settings.
Referring a friend
Earn credit by referring your friends!
Contacting the owner
You can contact the owner from the rental page. You can always contact us if they are not responding.
Managing alerts and notifications
You can activate or deactivate your notifications at any moment.
Can't log in or access certain features
This can be due to incorrect login credentials, a temporary login suspension, or a restricted account.
Understanding data protection and privacy
At Getaround, we’re convinced that our success relies on the trust we’ve built with you and our growing community. Just as our app makes it easy to get a car, we believe it should be easy to...
Deleting my account
You can delete your account yourself from your account settings.
Understanding the credit assessment
We perform a credit check for people verified with bankID.
Understanding why my account is restricted
You might be restricted due to a debt, safety concern, bad behavior, or for failing to meet certain conditions.
Understanding the county court judgments (CCJ) assessment
Getaround conducts a county court judgments (CCJ) assessment of all UK drivers. If you have any CCJ unsatisfied, then you will not be able to rent cars on Getaround. Getaround takes on a great...
How to report illegal content?
What to do if you notice illegal content on our platform.