Driver
Insurance and roadside assistance
Guide to the protection and insurance cover
All rentals are insured with a Limited protection. Choose Essential or Premium for a lower deposit, lower excess and a replacement car.
Guide to breakdowns and malfunctions
What to do in case of a breakdown or a malfunction
Steps to follow after an accident
Contact the owner, photograph the damages and follow all the steps in this article.
Tracking an incident report
You can find the latest status of an incident report: Go to "Rentals" > Select the rental > "Incident report" in the "Need help?" section.
Steps to follow in the event of a stolen car
What should you do if the car is stolen during your rental
Getting a punctured tire fixed
Change the tire yourself if there’s a spare. Roadside assistance covers towing if the car can no longer be driven.
Guide to replacement cars
With the Essential or Premium protection, in the event of a breakdown or an accident, you can request a replacement car from our roadside assistance (subject to availability at the time of the...
Reporting a faulty car
If you believe the car does not meet our safety standards let us know so that we can take the necessary actions
What is a photo appraisal?
The photo appraisal service takes care of the cost estimation for minor/cosmetic damages.
Compensation with a lump sum payment
According to the type of damage, the amount you are liable for in case of an incident is determined by a flat-rate grid that varies according to the car category. The amounts listed in the grids...