Driver
Rental details
Adding a secondary driver
You can add secondary drivers from the rental page in the app.
How fuel charges and refunds work
Fuel isn’t included. If the fuel level is lower upon return, we charge for the difference plus a fee. If it’s higher, we refund for the extra fuel.
Cleanliness Rules
You should return the car in the same condition as you received it. Clean the car if you make the interior or exterior dirty.
Recharging your electric car
How to recharge your electric car and what we charge for missing energy
Fuel prices
Fuel prices depend on the prices on the market as well as the country where the rental takes place.
Getaround Review Moderation Policy
Everything you need to know about our moderation policy when it comes to reviews.
Guide to cancellations and refunds
Refunds can take up to 10 days to reach your bank account. Fees may apply depending on the timing of and reason for the cancellation.
Starting and ending my rental
How to start and end your rental
Can't locate the car
What to do if you cannot find your Connect car, or it's not in the location shown in the app.
Can't unlock or lock the car
Troubleshooting common lock and unlock issues
How to report a dirty or damaged car
Report any pre-existing damage or mess in the rental agreement. Take extra photos if necessary and keep them for 30 days.
Extending or modifying rental dates
How to extend or modify your rental
Finding or editing my rental agreement
How you receive your rental contract at check-in and check-out
Understanding the mileage allowance
The included mileage depends on the rental duration. Increase your allowance by buying a mileage package when booking the rental.
Returning the car to the correct location
Follow the owner’s instructions in the app. If parked on the street, return the car within 400m in a location safe from tickets for at least 48hrs.
Returning the car late
Warn the owner if you are late, then extend the rental to avoid paying late fees.
Publishing or modifying a review
How to leave a review for the owner and the car after your rental
Contesting a review
How to contest a review
Guide to traffic tickets
You pay the fine and a 15€ processing fee for any traffic tickets received during the rental. You may also receive points on your licence.
Understanding the Congestion Charge
No, the Congestion Charge is not included. It is your responsibility as the driver to pay it. The information below is provided as a helpful guide and is accurate at the time of writing. We always...
Guide to toll charges
You will be charged for tolls once the owner has uploaded documentation for your toll crossings.
Forgotten Items
What should you do if you've forgotten an item in the car after locking it
Contesting the fuel levels detected by the Connect device
How we calculate fuel charges, and how you can indicate fuel differences during checkin and checkout
Where will I find the car keys for my Getaround Connect rental?
Instructions on where you can find the car keys at checkin
Payment Methods for Camera-Based Parking
How to pay for camera-based parking
Guide to renting a motorhome
Renting a motorhome on Getaround works a bit differently from regular car rental. Here's what you need to know.