Can't locate the car

Getaround Connect® Rentals

To find your car, go to Your rentals > Relevant rental. One hour before the start of the rental, the ‘Pickup’ button will be available on this page.

If you cannot see the car's location in the app

This might occur for several reasons:

• The application failed to load the location of the car: contact the owner to check if they have the position available, or contact us if they cannot help you.
• The application tells you the previous rental is still ongoing : make sure with the owner that the previous driver will be back on time for the beginning of your rental.

You went to the location provided, but cannot find the car there

Depending on the case:

• The car is in an underground car park : refer to the owner’s instructions on how to access the car, the reserved place number, or the address for pedestrian access.
• In the street, geolocation can be off by a few tens of meters. Browse the street a bit further, look in the perpendicular streets if the location is next to a crossroads, or check the closest parallel street.

If you still cannot locate the car, contact the owner. Their number is displayed on the page of your rental.

Key Exchange rentals

For Key Exchange rentals, you need to reach out to the owner to set a meeting place and time before the rental starts. At the end of the rental, you'll also need to set a meeting place and time to drop off the car.