Driver
Getting Started
Ensuring I'm eligible to rent
Find out more about the conditions you need to fulfill to rent a car on Getaround.
Verifying my profile
How and when you can verify your profile
Starting and finishing a Meet Owner rental
It’s important that you finish the checkin and checkout processes at the beginning and end of the rental.
Guide: book a car for a team member
Getaround for Business administrators can book a car for a team member. Select a driver, check their eligibility, and pay with your company’s payment
Guide to renting on Getaround
Find out more about how to book a car on Getaround and how to start and end a rental.
Entering my personal information
Learn more about how to correctly enter your personal information on your profile.
Finding the right car
Which types of cars we offer and how you can book the right car.
Understanding the rental price
Includes the price set by the owner, included mileage, insurance and roadside assistance, and service fees. Doesn't include fuel.
Renting with a foreign driving licence
How to rent a car on Getaround if you have a foreign licence
Getting my DVLA code
A DVLA ‘check code’ is a unique code linked to your driving licence (e.g. x6 P1 AZ k3). Since the DVLA stopped issuing the paper counterpart of the driving licence in 2015, it’s customary for...
Driving abroad
To which countries you can travel to with your Getaround car
Renting for business trips
Using Getaround for your business trips
Activating my account
After creating your account, you need to activate it via the link in the confirmation email.
Verifying my phone number
How to verify your phone number
Guide to quality standards on Getaround
Owner requirements for safely renting out a car on Getaround
Contacting Getaround
Write to us via our contact page. If you have an ongoing rental, you can call us via the app.
Managing my language settings
The app language is based on your phone's settings. The website and email language depends on the URL you use.
Guide to Electric Cars
Everything you need to know before you rent an electric car. From how to charge, to useful apps to download.
Protect yourself from scam rentals
How to protect yourself from phishing attempts
Renting a car during winter in Norway
Maybe you are visiting Norway to see the Northern Lights? Or running some errands before Christmas? We have created an article with some important things to consider when renting a car in Norway...
Understanding the search results
The search function is designed to successfully bring drivers and cars together. It is based on two factors: ranking and filters.
Rental details
Adding a secondary driver
You can add secondary drivers from the rental page in the app.
How fuel charges and refunds work
Fuel isn’t included. If the fuel level is lower upon return, we charge for the difference plus a fee. If it’s higher, we refund for the extra fuel.
Cleanliness Rules
You should return the car in the same condition as you received it. Clean the car if you make the interior or exterior dirty.
Recharging your electric car
How to recharge your electric car and what we charge for missing energy
Fuel prices
Fuel prices depend on the prices on the market as well as the country where the rental takes place.
Getaround Review Moderation Policy
Everything you need to know about our moderation policy when it comes to reviews.
Guide to cancellations and refunds
Refunds can take up to 10 days to reach your bank account. Fees may apply depending on the timing of and reason for the cancellation.
Starting and ending my rental
How to start and end your rental
Can't locate the car
What to do if you cannot find your Connect car, or it's not in the location shown in the app.
Can't unlock or lock the car
Troubleshooting common lock and unlock issues
How to report a dirty or damaged car
Report any pre-existing damage or mess in the rental agreement. Take extra photos if necessary and keep them for 30 days.
Extending or modifying rental dates
How to extend or modify your rental
Finding or editing my rental agreement
How you receive your rental contract at check-in and check-out
Understanding the mileage allowance
The included mileage depends on the rental duration. Increase your allowance by buying a mileage package when booking the rental.
Returning the car to the correct location
Follow the owner’s instructions in the app. If parked on the street, return the car within 400m in a location safe from tickets for at least 48hrs.
Returning the car late
Warn the owner if you are late, then extend the rental to avoid paying late fees.
Publishing or modifying a review
How to leave a review for the owner and the car after your rental
Contesting a review
How to contest a review
Guide to traffic tickets
You pay the fine and a 15€ processing fee for any traffic tickets received during the rental. You may also receive points on your licence.
Understanding the Congestion Charge
No, the Congestion Charge is not included. It is your responsibility as the driver to pay it. The information below is provided as a helpful guide and is accurate at the time of writing. We always...
Guide to toll charges
You will be charged for tolls once the owner has uploaded documentation for your toll crossings.
Forgotten Items
What should you do if you've forgotten an item in the car after locking it
Contesting the fuel levels detected by the Connect device
How we calculate fuel charges, and how you can indicate fuel differences during checkin and checkout
Where will I find the car keys for my Getaround Connect rental?
Instructions on where you can find the car keys at checkin
Payment Methods for Camera-Based Parking
How to pay for camera-based parking
Guide to renting a motorhome
Renting a motorhome on Getaround works a bit differently from regular car rental. Here's what you need to know.
Payments
Paying for my rental
Everything you need to know about which payment methods we accept, and our payment rules
Paying with PayPal
You can pay for your Getaround booking in Austria and Germany with PayPal if you have a verified PayPal account in your own name. PayPal is not available as a payment option in other countries....
Can't make a payment
Understanding why your payment may have failed and what to do next
Guide to the security deposit
Money kept on hold and automatically released 7 working days after the end of the rental. It may appear as a charge depending on your bank.
Understanding 3D Secure
3D Secure verification (also known as “Strong Customer Authentication” or SCA) is a security step required by banks for most online payments in Europe. It helps prevent fraud by ensuring that the...
Paying with a coupon or rental credit
How to pay for your rental using a coupon or a rental credit
Payment documents
Where to find your receipts, and how to request a VAT receipt
Pay your pending invoices in installments
Additional fees may apply after your rental to compensate the owner for missing fuel or traffic violations. For more information, please refer to the Rental details section. You can access any...
Insurance and roadside assistance
Guide to the protection and insurance cover
All rentals are insured with a Limited protection. Choose Essential or Premium for a lower deposit, lower excess and a replacement car.
Guide to breakdowns and malfunctions
What to do in case of a breakdown or a malfunction
Steps to follow after an accident
Contact the owner, photograph the damages and follow all the steps in this article.
Tracking an incident report
You can find the latest status of an incident report: Go to "Rentals" > Select the rental > "Incident report" in the "Need help?" section.
Steps to follow in the event of a stolen car
What should you do if the car is stolen during your rental
Getting a punctured tire fixed
Change the tire yourself if there’s a spare. Roadside assistance covers towing if the car can no longer be driven.
Guide to replacement cars
With the Essential or Premium protection, in the event of a breakdown or an accident, you can request a replacement car from our roadside assistance (subject to availability at the time of the...
Reporting a faulty car
If you believe the car does not meet our safety standards let us know so that we can take the necessary actions
What is a photo appraisal?
The photo appraisal service takes care of the cost estimation for minor/cosmetic damages.
Compensation with a lump sum payment
According to the type of damage, the amount you are liable for in case of an incident is determined by a flat-rate grid that varies according to the car category. The amounts listed in the grids...
Miscellaneous
Protecting my account after suspicious activity
How to handle suspicious login alerts to keep your account secure
Updating my email address or password
To modify your login details, go to your account settings.
Referring a friend
Earn credit by referring your friends!
Contacting the owner
You can contact the owner from the rental page. You can always contact us if they are not responding.
Managing alerts and notifications
You can activate or deactivate your notifications at any moment.
Can't log in or access certain features
This can be due to incorrect login credentials, a temporary login suspension, or a restricted account.
Understanding data protection and privacy
At Getaround, we’re convinced that our success relies on the trust we’ve built with you and our growing community. Just as our app makes it easy to get a car, we believe it should be easy to...
Deleting my account
You can delete your account yourself from your account settings.
Understanding the credit assessment
We perform a credit check for people verified with bankID.
Understanding why my account is restricted
You might be restricted due to a debt, safety concern, bad behavior, or for failing to meet certain conditions.
Understanding the county court judgments (CCJ) assessment
Getaround conducts a county court judgments (CCJ) assessment of all UK drivers. If you have any CCJ unsatisfied, then you will not be able to rent cars on Getaround. Getaround takes on a great...
How to report illegal content?
What to do if you notice illegal content on our platform.