Starting and finishing a Meet Owner rental

Please keep in mind that only the primary driver can do the check-in and check-out in the app.

Getting ready for your Meet Owner rental

Once you’ve booked your meet owner rental, there are some steps you need to follow before you can start your rental:

• Download the app on your phone.
• Ensure that your profile is verified. To do this, open the app, and the first option in the Account menu will lead you to the profile verification page. If you’re not verified yet, follow the steps. You should do this a minimum of 48h before your rental starts, in case we need any extra documents from you.

Starting your Meet Owner rental

Once your rental has started, before you get behind the wheel, you need to make sure you complete and upload the checkin inspection with the owner. You should also bring the original copy of your drivers licence with you for the owner to check before they hand over the keys.

The checkin inspection happens on your phone, and is accessible from the rental page once the rental has started. This inspection is mandatory, and enables you to:

• Be covered in case there’s damage to the car during the rental. Without the checkin inspection photos, we can’t be sure damage visible after your rental wasn’t caused by you. Take your checkin photos carefully, make sure each part of the car is clearly visible.
• Be covered in case the car is dirty, ensuring you won’t be charged for cleaning fees if you return the car in the same state as the state in which you picked it up.
• Be refunded if you return the car with more fuel

Follow the steps carefully. The checkin inspection must absolutely be done before you start driving. It is your responsibility as the driver to ensure that it is done and uploaded.

You can always take extra pictures before you get started or during the rental if you notice anything that you’d like to document: better to be safe than sorry.

Ending your Meet Owner rental

When you meet up with the owner to drop the car off, you need to complete the checkout inspection. The checkout inspection is available from the rental page. Follow the steps in the app to complete the inspection with the owner and upload it to Getaround.

The checkout inspection is mandatory. Taking clear photos of the whole exterior of the car ensures that you’re protected from any inaccurate damage or cleanliness declarations, and the fuel reading enables you to get refunded if you returned the car with more fuel. Take your time and follow the steps closely until the end of the process.

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What to do if the owner is late at your Meet Owner checkin

If the Owner is going to be late at check-in, they must inform you through the App or by SMS as soon as they know about the delay. This must be done at least 30 minutes before the rental is supposed to start. Both you and the Owner should try to agree on a new time to hand over the keys. If you can find an agreement together, you will be reimbursed for the hours you missed.

If you both genuinely tried but couldn't find a new time and the delay was not the owners fault and they have sufficient proof and they have informed you 30 minutes before the start of the rental, you won’t be compensated. The Owner will receive their full payout (excluding the insurance premium).

If the delay is the Owner's fault or they didn't inform you properly, the Owner won’t be paid. You will get a refund.

What to do if you are late to your Meet Owner checkin

If you are going to be late at check-in, you must inform the owner through the App or by SMS at least 30 minutes before the rental start time. Both you and the owner should try to agree on a new time to hand over the keys. If both you and the owner can agree on a new time, you will not be reimbursed for the missed time.

If you cannot agree on a new time, and the delay is not your fault (with sufficient proof, e.g., airline delay or cancellation), and you have informed the owner correctly, you will be fully refunded, and the owner will not receive their payout.

If the delay is your fault or you did not inform the owner properly, you will not receive a refund. The owner will receive their full payout.

In case you cancel

If you cancel after changing the date/time or do not show up within 30 minutes of the start time, you will not receive a refund. The owner will receive their full payout.