Owner - Preparing for your first Key Exchange rental

Your first booking is exciting! Since you will meet the driver in person to hand over the keys, being prepared ensures a smooth experience for both of you.

Preparing your car

- Cleanliness & safety: Your car must be road-ready and welcoming. Regularly check basics like tire pressure and fluid levels. A clean car sets the standard: if it starts clean, drivers are more likely to return it clean. - Fuel level: Do your best to leave the tank full (or fully charged for an electric vehicle). Picking up a car with a low tank is stressful for drivers, so starting a rental with a full tank ensures the best experience and leads to better ratings. - Documents: Ensure a copy of your insurance card and registration documents are in the car and easy for the driver to find.

Coordinating the key exchange

The key exchange is your chance to meet the driver and walk them through the car's features.

• Pick a clear meeting point: Agree on a specific, easy-to-find location. Provide landmarks or a GPS pin if the area is crowded.
• Be on time: Punctuality builds trust. If you are running late, message the driver immediately via the app to let them know.

Communication builds trust

Quick and friendly responses build trust.

• Tone: Keep your communication clear and transparent to prevent misunderstandings. Favour a friendly and reassuring tone of voice.
• Availability: Be available when drivers have questions. You must be particularly attentive during key moments of the rental, such as pickup and return time.
• Set expectations: Remind the driver about specific car quirks, such as how to open the fuel tank or connect to Bluetooth.
• Automatic messages: Save time by setting up automatic messages to send instructions or reminders at key stages. It ensures drivers have the right info while reducing your workload.

Learn more about automatic messages.

Good to know: When the driver returns

• Manual inspection: During a key exchange, you and the driver will perform the pre-rental and post-rental inspection together using the app.
• Mileage and fuel: Check the fuel level and mileage together. If the driver exceeds the mileage allowance or return your car with less fuel, you can request an adjustment through the app.
• Late returns: If the driver is late, remind them to request an extension. If they return the car late without an extension, they may be charged a fee.

You are now ready to welcome your first driver. Let's focus on building your reputation and securing 5-star reviews.