Owner - Preparing for your first rental with Getaround Connect

Your first booking is exciting! Since you won't be there to hand over the keys, setting up a clear process ensures a great experience for both you and the driver.

Preparing your car

• Key management: Place the car key (and the parking fob if you have one) in the glovebox or center console. Do not hide it elsewhere; the driver needs to find it instantly. Always keep a spare key at home so you can access the car in case of a technical issue.
• Documents: Ensure a copy of your insurance card and registration documents are in the car and easy for the driver to find.
• Cleanliness & safety: Your car must be road-ready and welcoming. Regularly check basics like tire pressure and fluid levels. A clean car sets the standard: if it starts clean, drivers are more likely to return it clean.
• Fuel level: Do your best to leave the tank full (or fully charged for an electric vehicle). Picking up a car with a low tank is stressful for drivers, so starting a rental with a full tank ensures the best experience and leads to better ratings.

Learn more on how to prepare my car for rentals

Easy access is a strength

The driver needs to find your car easily to start their rental on the right foot. Clear instructions lead to better ratings. - Access instructions: Provide step-by-step details on how to access the car, including entry codes, floor numbers, or specific landmarks. - Photos are strongly encouraged: Upload photos of the street view, building entrance, and the specific parking spot to guide the driver visually.

Communication builds trust

Quick and friendly responses build trust. - Tone: Keep your communication clear and transparent to prevent misunderstandings. Favour a friendly and reassuring tone of voice. - Availability: Be available when drivers have questions. You must be particularly attentive during key moments of the rental, such as pickup and return time. - Automatic messages: Save time by setting up automatic messages to send instructions or reminders at these stages. It ensures drivers have the right info while reducing your workload.

Learn more about automatic messages

Good to know: When the driver returns

• Digital inspection: The driver takes photos via the app at pickup and return. These serve as proof of your car's condition. Learn more about Connect rentals.
• Mileage and fuel: The Getaround Connect device automatically tracks mileage and fuel levels. If the driver exceeds the mileage allowance or returns with less fuel, the price is automatically adjusted. If they return with more fuel, you automatically refund the difference. Learn more about mileage and fuel.
• Late returns: Since the system tracks the car, you are notified if it isn't returned on time. The driver is charged for the extra time plus a penalty fee, which is added to your earnings. If a late return impacts the next driver, contact Support immediately. Learn about on late returns.

You’ve nailed the logistics. Now, let’s focus on building your reputation and securing those 5-star reviews.