Understanding 3D secure

The first time you pay for a rental on Getaround, your card issuer will ask you to confirm the payment through a method specific to online transactions, which may vary depending on the issuer (e.g., verification code sent via SMS, answering a security question, or opening your card issuer's app).

This step must be completed on the payment page when paying for the rental. It helps ensure the payment card is being used by its rightful owner.

If your card issuer verifies the transaction by sending a code via SMS, make sure the verification message is sent to the correct phone number. If you experience issues with the 3D Secure window or if your payment fails due to 3D Secure, please contact your card issuer for assistance.