Driver - FAQ Getaround New York Operations

General Information

As of 4/1/24 Getaround is suspending operations in the state of New York. This article should answer and address all of the questions that our Getaround community may have at this time.

Why is Getaround suspending operations in New York?

• Effective April 1, 2024, Getaround will be voluntarily suspending its operations in the state of New York due to an existing state law that significantly increases the cost of liability insurance coverage.

• Partly as a result of this law, drivers are faced with significantly higher insurance costs, which negatively impacts car utilization and owners' ability to earn.

• Our marketplace is built on flexibility and choice and we do not believe that we are able to offer the experience our community in New York deserves at this time.

Is Getaround suspending operations anywhere else?

No. This suspension only applies to the state of New York and is due to rising insurance costs caused by ambiguities in applicable New York state law. Operations in all other states will continue as usual. Getaround is aggressively pursuing conversations with legislators in New York to make a swift return to the market after these legislative ambiguities are resolved.

Why so suddenly?

Despite aggressively pursuing various options to continue operating in New York state, we have been unable to identify a cost-effective solution at this time. We understand that this is disappointing and will be disruptive to our community.

Can I continue to rent cars from Getaround in other states?

Yes! Getaround will continue to operate in the rest of our active states, including but not limited to neighboring states such as New Jersey, Connecticut, and Pennsylvania.

Can I drive a Getaround car in the state of New York?

Yes! As long as the trip starts and ends outside of the state of New York.

What if I have an active rental in New York that extends past 3/31?

Drivers will be asked to return their cars as soon as possible. We apologize for any inconvenience this may cause. Our customer service team will be reaching out to all drivers who are impacted.

When do I need to return my car?

All cars will need to be returned by 11:59 PM ET on March 31, 2024.

What is the last day to book cars in New York?

The last day to book a car in New York will be Wednesday, March 26th (3/26/24)

I paid in full for my rental and had to return it early. How soon will I get a refund?

The customer service team will work swiftly to prioritize your refund.